Return & Refund Policy

At Ownanart, we want you to feel confident about your artwork. The cancellation and return options below depend on whether you ordered a standard artwork or a custom commission, and whether the painting has been shipped.

Standard Artworks: Cancellations Before Shipping

You may cancel a standard artwork order at any time before shipment for a full refund of the order amount.

Standard Artworks: Returns After Delivery

If you wish to return a standard artwork for personal reasons, such as a change of mind or the artwork not suiting your space, please contact us within 30 days of delivery. You will receive a full refund of the order amount once the returned artwork has been received and inspected. You are responsible for the return shipping costs.

Please return the artwork in the same condition in which it arrived, carefully packed in its original packaging or equally protective packaging. After contacting us within the 30-day return window and receiving return instructions, please dispatch your return within a further 14 days.

Quality Issues, Shipping Damage, or an Artwork That Does Not Match Your Approved Preview

If a standard artwork has a quality issue, is damaged during shipping, or the artwork you receive does not match the finished artwork shown in the photos or videos you approved before shipment, we offer either:

A full refund of the order amount, with return shipping costs covered by Ownanart; or
A replacement artwork shipped at no additional cost to you.

Please email us with your order number and clear photos or videos showing the issue. For shipping damage, please also include photos of the packaging if available. Our team will coordinate the return or replacement with you.

Custom & Commissioned Artworks

Custom artworks are pieces created to your individual specifications, such as a commissioned portrait or a specially requested size, color, or design. A standard catalog artwork is not treated as a custom commission simply because it is painted after you place your order.

Before painting begins: You may cancel for a full refund of the order amount.
After painting has begun, but before shipment: If you cancel for personal reasons, we will refund 50% of the order amount. The remaining 50% covers the work and materials already committed to your custom artwork.
After shipment: Custom artworks are generally not eligible for returns or refunds for personal reasons.

If your custom artwork has a quality issue, is damaged during shipping, or does not match the finished artwork shown in the photos or videos you approved before shipment, you are eligible for a full refund of the order amount, with return shipping costs covered by Ownanart. Please contact us with your order number and photos or videos of the issue so we can arrange the return.

How to Request a Cancellation or Return

Please contact our official customer service email at info@ownanart.com with your order number and request.

The return address must be obtained by contacting our official email. We will provide the appropriate return address and shipping instructions for your order. Please contact us before sending an artwork back, and do not use the business address or the address on the shipping label unless our team has confirmed it as your return address.

We aim to reply within 24 hours. If you do not see our response, please check your spam or junk folder.

Refund Processing Time

For returns, we will inspect the artwork and process the applicable refund within 3 business days of receiving it. Refunds are issued to the original payment method.

After processing, please allow up to 3 business days for PayPal or Shop Pay refunds to appear, or 7–15 business days for credit card refunds, depending on your payment provider.

Ownanart creates 100% hand-painted oil paintings for modern homes, luxury interiors, and meaningful custom gifts. Each artwork is painted by real artists with visible brushstrokes, rich texture, and carefully finished details. From oversized abstract wall art for living rooms to custom pet portraits, wedding paintings, and family memory artworks, Ownanart helps customers turn blank walls and personal moments into timeless hand-painted art.

Our mission: create and curate original hand-painted works, infusing modern homes and workspaces with warmth, distinctive character, and vibrant inspiration.

Our vision: enable those pursuing a unique spatial experience to effortlessly acquire high-quality handmade art, turning each space into a unique sanctuary of personal expression.